We Asked & We’re Listening – Parent Survey Results from April 2018
Thank you to the nearly 1,100 parents who participated in our Club survey.
The feedback about our Clubs, programs and staff has been reviewed internally and with our Board of Directors as part of our commitment to continuous quality improvement. We are working to create the “Optimal Club Experience” for your children!
We wanted to share back some of the highlights and areas for improvement from the survey. It’s important that you know that we are acting on the feedback that we heard.
As a reminder, all of the survey responses were anonymous. For those parents/guardians who requested a follow up, your Unit Director or another BCGMP staff member should have contacted you.
Boys & Girls Clubs of America has identified five key elements for positive youth development:
- Build a Safe, Positive Environment
- Offer Opportunities and Set Expectations
- Establish Supportive Relationships
- Provide Recognition
- Create FUN!
Using these guiding principles, we created the survey to measure how well we are doing in creating an optimal Club experience and asking for feedback about where you see room for improvement.
Many parents mentioned the sports programs offered at the Clubs as a highlight! We are proud that we are able to offer our members access to sports leagues and we hope to continue that and expand where possible.
Nearly half (49.8%) of parents reported that they are aware of their child’s participation in the Power Hour and accessed homework help. In the comments area of the survey, this came up frequently as a program they appreciated and want to see more time devoted to homework. BGCMP is currently working on a more comprehensive approach to educational support and focused homework time.
Field trips are also important to our members. We saw a number of comments asking for more field trips and we are always working with our philanthropic partners to bring those unique opportunities to your children.
A more in-depth orientation and more communication on the wide array of activities and enrichment programs that we offer could help parents take advantage of more BGCMP opportunities.
HERE'S WHAT YOU SAID!
“The Club has been a tremendous help to my family. I can safely leave my children there for a very affordable price. I like the positive attitudes of the staff…the homework power hour, field trips, and the art program”
“The staff are positive role models. I drive my son to an out of district school specifically because of the positive environment the club provides. I will keep my son in the club until he ages out and at that point I suspect he will be working there the summer before he goes off to college”
“I like the extended hours, the sports, the field trips and safety!”
“The fact that my son has fun and the personal help with homework.”
“What I really like is how the staff empower and build up the children’s self-esteem through encouragement and the programs offered.”
“My child has opportunities that I can not afford for my child…participate in the Grammy Camp”
Safety is a top priority for every Club. BGCMP is constantly making improvements and adding security where needed. We are updating the Parent Handbook to share more about how we ensure that your children are safe within our care.
A few parents expressed concern over the Open Door Policy. As you know, BGCMP is not a licensed day care facility. We have put in place a number of measures to keep kids safe and those can always be found in the Parent Handbook. It’s the member’s responsibility to scan their membership card as they arrive and leave the building. We strongly encourage parents to come to the front desk when they pick up their kids. Not only does this help ensure their safety, it helps our Club staff get to know you better!
Fewer than half of the survey respondents said they had taken part in an orientation of the Club. Only 51.5% reported have taken a tour of their Club and 51.6% reported receiving a Parent Handbook. We want parents to be more familiar with the Club so you can help them make the most of their after-school time. Our staff is always happy to conduct a personal tour with a parent. We will be adding the Parent Handbook to our website for the Fall; and, we will be printing them in English and in Spanish so our parents understand our safety practices and our expectations of members.
Last year, we implemented the Edu-Link system to update parents on Club issues, reminders about Club operations and more. We need our parents’ help to ensure we have good contact information so we can use this safety and communication tool effectively.
More information about the Clubs, including hours of operations, days that we are closed and more, can be found at www.bgcmp.org and we frequently update this site with information. You can also connect with BGCMP on social media channels including Facebook, Twitter, and Instagram at @BGCMP.
You can also sign up for our newsletter online and learn more about BGCMP’s programs and the volunteers and donors that make our work with your child possible.
Social & Emotional Support and Staff Training
We were thrilled to see how many comments mentioned staff, some by name, and the positive impact that they have on your children. Studies show that having of a caring adult in the life of a child has a positive impact and contributes to their long-term success. Boys & Girls Clubs provide frequent and on-going training for our caring staff members so they can provide social and emotional support for the kids they supervise.
One area for improvement appears to be around the issue of bullying. Boys & Girls Clubs have strict policies around bullying and every Club is committed to creating a culture of kindness, that does not tolerate bullying of any type. Based on the comments that we saw from parents, we are working with staff to ensure they are enforcing the policies that we have in place and teaching our youth that bullying has no place in Boys & Girls Clubs.
All of the BGCMP Clubs staff members will be participating in a Positive Club Climate initiative to build emotional safety for Club members.
Boys & Girls Clubs of Metro Phoenix is a dynamic organization committed to providing your child with the highest quality, proven programs that create opportunities for their success. We welcome your feedback and we will continue to reach out to you for feedback in surveys like this. Please don’t hesitate to talk with our staff if you have questions or concerns at any time!